Case study: turning a bakery cafe's format guide into checks

The situation

A bakery cafe chain ran two store formats with one guide written for the flagship. Reviewers interpreted phrases like "adequate space behind the counter" differently, and small-format stores were judged inconsistently.

What changed

The team rewrote the guide's layout clauses as rules with a number, a reference point and a severity, and set up a separate equipment package for each format in NiyamX.

• Vague wording became measurable rules, such as a minimum aisle behind the display counter.
• Each format got its own equipment package, so small stores were not failed for flagship equipment.
• Uncertain findings on scanned drawings were marked as possibly missing rather than failed.

The result

Both formats are now reviewed against the same written rules, and a finding reads the same whichever reviewer opens the report.